Payment Policy

Effective Date:
August 15, 2025

At Cresthato.com, we are committed to providing a secure, transparent, and convenient payment process for every transaction. This Payment Policy outlines the accepted payment methods, transaction security measures, billing terms, and customer responsibilities when making purchases on our website https://cresthato.com. By placing an order, you acknowledge and agree to the terms described below.

1. Accepted Payment Methods

We offer a variety of payment options to make your shopping experience smooth and flexible:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Payment Services: PayPal and other secure online payment gateways (where available).
  • Bank Transfers: Accepted for bulk or special orders (processing times may apply).
  • Gift Cards or Promotional Vouchers: When applicable and valid for use on Cresthato.com.

2. Currency & Pricing

  • All transactions are processed in United States Dollars (USD) unless otherwise stated.
  • Currency conversion fees (if applicable) are the responsibility of the customer and may be charged by your bank or payment provider.
  • Prices listed on our website exclude taxes, shipping, and any applicable import duties unless stated otherwise.

3. Payment Processing

  • Payment is required in full at the time of order placement unless an alternative arrangement has been agreed upon in writing.
  • Orders will not be shipped until payment has been successfully processed and verified.
  • For high-value purchases, we may require additional verification to protect against fraud.

4. Transaction Security

  • We use SSL (Secure Socket Layer) encryption technology to ensure all payment and personal information is transmitted securely.
  • All payments are processed through PCI DSS-compliant payment gateways.
  • Cresthato.com does not store your complete credit or debit card information on our servers.

5. Billing Information

  • You must provide accurate, complete, and current billing details for your payment to be processed successfully.
  • Incorrect or incomplete billing information may result in delays, payment failures, or order cancellations.
  • Any discrepancies in payment must be reported to our support team immediately.

6. Taxes & Duties

  • Sales tax is applied according to state and local laws based on the delivery address provided.
  • International customers are responsible for any applicable customs duties, VAT, or import taxes.

7. Payment Confirmation

  • Once payment is approved, you will receive an order confirmation email with details of your purchase.
  • If payment fails, your order will not be processed, and you will be prompted to use an alternative payment method.

8. Refunds & Disputes

  • All refunds are processed in accordance with our Refund & Return Policy.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you believe a payment was processed in error, please contact us within 7 business days for investigation.

9. Fraud Prevention

  • Cresthato.com actively monitors transactions for suspicious activity to protect our customers.
  • We reserve the right to cancel or hold any order pending verification if fraud is suspected.
  • Providing false information or engaging in fraudulent activity may result in legal action.

10. Policy Changes

We may update this Payment Policy from time to time to reflect changes in payment providers, legal requirements, or business operations. Updates will be posted on our website with a revised effective date.

11. Contact Information

If you have any questions or require assistance regarding payment methods or transactions, please contact us:

📍 Address: 10635 Archdale Rd, Trinity, North Carolina 27370
📞 Phone: (336) 434-5685
📧 Email: info@cresthato.com
🌐 Website: https://cresthato.com