Refund & Return Policy

Effective Date:
August 15, 2025

At Cresthato.com, we strive to provide our customers with top-quality electronic devices and a shopping experience that exceeds expectations. We understand, however, that there may be times when a purchase does not meet your needs. This Refund & Return Policy explains our guidelines, timelines, and procedures to ensure a smooth, transparent, and fair process for all returns and refund requests.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 calendar days of the delivery date.
  • The product must be in its original condition, unused, unaltered, and with all original packaging, manuals, and accessories intact.
  • A valid proof of purchase (order confirmation, receipt, or invoice) is required.
  • Products damaged by misuse, accidents, or unauthorized repairs are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless they are defective upon arrival:

  • Clearance or final sale items.
  • Gift cards or promotional vouchers.
  • Downloaded digital products or software licenses.
  • Personalized or custom-configured items.
  • Products with serial numbers that have been tampered with or removed.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@cresthato.com or call (336) 434-5685 to request a Return Merchandise Authorization (RMA) number.
  2. Pack the product securely in its original packaging to avoid damage in transit.
  3. Include all original documents, manuals, and accessories.
  4. Ship the item to the return address provided by our support team. We recommend using a trackable shipping service.

4. Return Shipping Costs

  • If the return is due to a product defect, shipping error, or our fault, Cresthato.com will cover the return shipping costs.
  • For all other return reasons (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping fees.
  • Shipping costs are non-refundable, except in cases where Cresthato.com is at fault.

5. Refund Process

  • Once we receive and inspect your returned product, we will notify you of the refund status within 5–7 business days.
  • Approved refunds will be issued to the original payment method used during purchase.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
  • If the returned product shows signs of use, missing accessories, or damage caused by the customer, a restocking fee of up to 20% may apply.

6. Exchanges

We do not offer direct product exchanges. If you wish to replace an item, you must return the original product (subject to our return eligibility) and place a new order.

7. Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us within 48 hours of delivery with photographic or video evidence.
  • We will arrange a replacement or full refund at no cost to you once the claim is verified.

8. Lost or Missing Shipments

If your order does not arrive within the estimated delivery timeframe, please contact us promptly. We will investigate the matter with the carrier and, if confirmed lost, provide a replacement or refund.

9. Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • Once the order has shipped, it must go through the return process outlined above.

10. Policy Changes

Cresthato.com reserves the right to update this Refund & Return Policy at any time to reflect changes in our operations, products, or legal requirements. Updates will be posted on our website with a revised effective date.

11. Contact Information

If you have any questions about our Refund & Return Policy or wish to initiate a return, please contact us:

📍 Address: 10635 Archdale Rd, Trinity, North Carolina 27370
📞 Phone: (336) 434-5685
📧 Email: info@cresthato.com
🌐 Website: https://cresthato.com