Shipping Policy

Effective Date:
August 15, 2025

At Cresthato.com, we are committed to ensuring that your orders are delivered quickly, safely, and reliably. This Shipping Policy outlines our order processing times, shipping options, delivery guidelines, tracking procedures, and customer responsibilities. By placing an order with us, you agree to the terms and conditions outlined below.

1. Order Processing Times

Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom, bulk, or special orders may require additional processing time; our support team will notify you if delays occur.

2. Shipping Methods

We offer multiple delivery options to meet different needs:

Standard Shipping: Estimated delivery within 5–10 business days for domestic orders.
Expedited Shipping: Estimated delivery within 2–4 business days (additional charges apply).
Overnight Shipping: Available for select locations; orders must be placed before 12 PM EST for same-day dispatch.
International Shipping: Delivery timelines vary depending on destination country and customs clearance processes.

3. Shipping Costs

Shipping charges are calculated at checkout based on the delivery location, order weight, and chosen shipping method.
Promotions offering free shipping may be available periodically and will be clearly indicated on our website.
International customers are responsible for any customs duties, VAT, or import taxes that may apply.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and carrier details.
You can track your shipment through our website or the carrier’s online tracking portal.
Tracking updates may take up to 24 hours to appear after dispatch.

5. Delivery Guidelines

Delivery times are estimates and may be affected by weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
It is the customer’s responsibility to provide a complete and accurate delivery address at the time of order.
Orders returned to us due to incorrect addresses or failed delivery attempts may incur additional reshipping charges.

6. Damaged or Missing Items

If your order arrives damaged, incomplete, or with incorrect items, please contact us within 48 hours of delivery with clear photos of the packaging and product.
We will arrange for a replacement or issue a refund as outlined in our Refund & Return Policy.

7. Lost Shipments

If your order does not arrive within the estimated delivery time, please notify us immediately so we can investigate with the carrier.
Confirmed lost shipments will be replaced or refunded at no cost to the customer.

8. Split Shipments

In some cases, orders containing multiple items may be shipped separately from different warehouses to ensure faster delivery times. You will receive tracking information for each shipment.

9. International Shipping Notes

International delivery times vary and may be affected by customs clearance procedures in the destination country.
Customers are responsible for ensuring that products purchased comply with the import laws of their country.
We are not responsible for delays caused by customs or any additional fees charged upon arrival.

10. Changes to Orders After Shipment

Once an order has been shipped, we cannot make changes to the delivery address or shipping method.
Customers should contact the carrier directly for possible redirection or hold-for-pickup services.

11. Policy Updates

Cresthato.com reserves the right to modify this Shipping Policy at any time to reflect operational changes or legal requirements. Updates will be posted on our website with a revised effective date.

12. Contact Information

If you have questions about your shipment, please contact us:

📍 Address: 10635 Archdale Rd, Trinity, North Carolina 27370
📞 Phone: (336) 434-5685
📧 Email: info@cresthato.com
🌐 Website: https://cresthato.com