Sales Policy

Effective Date:
August 15, 2025

At Cresthato.com, we are dedicated to delivering high-quality electronic devices while ensuring a transparent, fair, and customer-focused sales process. This Sales Policy outlines the terms, conditions, and procedures that apply to all purchases made through our website https://cresthato.com. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms detailed below.

1. Product Availability

  • All products listed on our website are subject to availability. We make every effort to keep our stock levels updated in real time.
  • If a product becomes unavailable after an order is placed, we will notify you immediately to offer a replacement, backorder option, or a full refund.
  • We reserve the right to limit the quantities of products sold per customer or per order.

2. Product Descriptions & Images

  • We strive to ensure all product descriptions, images, and specifications are accurate and up-to-date.
  • Minor variations in color, design, or packaging may occur due to manufacturer updates or screen display differences.
  • Cresthato.com is not liable for slight discrepancies that do not affect the product’s intended use.

3. Pricing Policy

  • All prices are listed in United States Dollars (USD) and are exclusive of applicable taxes, fees, or shipping costs unless stated otherwise.
  • We reserve the right to adjust prices at any time without prior notice; however, confirmed orders will not be affected by price changes.
  • In the event of a pricing error, we will contact you before processing the order to confirm the correct price or offer a cancellation with a full refund.

4. Order Placement & Acceptance

  • When you place an order on our website, you will receive an email confirmation acknowledging receipt of your order.
  • This confirmation does not constitute acceptance of the order. Acceptance occurs only when payment is approved, the order is processed, and a shipping confirmation is sent.
  • We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraudulent transactions.

5. Payment Terms

  • Full payment must be made at the time of purchase using one of our accepted payment methods (see Payment Policy).
  • Orders will not be shipped until payment is verified and approved.
  • For high-value orders, additional verification may be required to prevent fraudulent activity.

6. Sales Tax & Duties

  • Sales tax is applied in accordance with state and local regulations and will be calculated at checkout based on your shipping address.
  • International customers are responsible for any applicable customs duties, VAT, or import taxes.

7. Promotions, Discounts & Special Offers

  • Promotional offers, coupons, and discounts are valid for a limited time and may not be combined unless stated otherwise.
  • All promotional terms and conditions will be clearly stated and must be followed to redeem the offer.
  • Discounts cannot be applied retroactively to completed purchases.

8. Order Modifications & Cancellations

  • Orders can be modified or canceled before shipment by contacting our customer support team.
  • Once an order has shipped, changes or cancellations are no longer possible; the return process must be followed.

9. Risk of Loss & Title

  • Risk of loss passes to the customer upon delivery of the order to the carrier.
  • Title to the goods transfers to the customer only upon full payment and shipment.

10. Backorders & Pre-Orders

  • For backordered or pre-order items, we will provide estimated shipping dates at the time of purchase.
  • Customers may choose to wait for the item, change to an alternative product, or request a full refund.

11. Customer Responsibilities

  • It is the customer’s responsibility to provide accurate and complete contact, billing, and shipping information.
  • Customers should review their order details carefully before completing the purchase.
  • Failure to provide correct details may result in delays, additional charges, or order cancellation.

12. Limitation of Liability

  • Cresthato.com is not responsible for any indirect, incidental, or consequential damages resulting from the purchase, use, or inability to use our products.
  • Our liability is limited to the purchase price of the product in question.

13. Policy Updates

We reserve the right to update or modify this Sales Policy at any time to reflect changes in our business practices or legal requirements. Updates will be posted on our website with a new effective date.

14. Contact Information

If you have questions or concerns regarding this Sales Policy, please contact us:

📍 Address: 10635 Archdale Rd, Trinity, North Carolina 27370
📞 Phone: (336) 434-5685
📧 Email: info@cresthato.com
🌐 Website: https://cresthato.com